We’re here to help

A little guidance.
Then back to life.

Find an answer below, or get in touch with the Rippple team.

Talk to us

Tell us what happened and which device you’re using. Please don’t send passwords or account recovery files.

myrippple@gmail.com ↗

Rips & requests

What’s the difference between a rippple and Rips?

A rippple is a request for help. Rips are the credits you share with friends for helping. You earn Rips by helping and use them when you need a hand.

How do I get my first Rips?

Complete the introduction with Rilo, your in-app guide, to receive 50 welcome Rips.

When are my Rips used?

When you send a request, the Rips you offer are set aside. They are shared with the friends who help once completion is confirmed. Your available balance shows what you can use for other requests.

How do I offer to help?

Open Requests, choose Help out, and open a request. Tap Offer to help. Wait for the organiser to confirm you before making plans.

What happens after we’ve helped?

Open the request and confirm completion. The organiser and helpers need to confirm so the Rips can be shared.

How can I manage a request I sent?

Open Requests and choose My requests. Open your request to manage helpers or see the actions available, including Delete request when allowed.

Friends & circles

How do I add a friend?

Open People and choose Add friend. Scan your friend’s QR code or upload an image of it. Your friend can find their code on their Profile.

Do I need a circle to ask for help?

No. You can send a request directly to a friend. Circles are optional groups that help you organise friends, such as family or neighbours.

Can a friend belong to more than one circle?

Yes. You can add a friend to up to five of your circles.

How do I remove a friend?

Open their profile from People, open Profile options, and choose Remove friend.

Account & troubleshooting

Which sign-in method should I use?

Use the same Google or Apple sign-in method each time. Using a different method can create a separate account.

Something won’t load. What should I do?

Check your connection, close and reopen the app, and try again. If the issue continues, email myrippple@gmail.com with what happened, your device, and the app version. Never send passwords or recovery files.

My request won’t send. What should I check?

Check that you’ve filled in the required details, selected the right friends, and have enough available Rips. Check your connection and whether the request already appears in My requests before sending it again.

How do I delete my account or data?

In the app, open Profile and choose Delete account. You can also email myrippple@gmail.com from your account email address to request deletion of your account or specific data. Full details are at myrippple.com/delete-data.

Safety & reporting

How do I report a safety concern?

Use the in-app help area or email myrippple@gmail.com. Include the account involved, dates, and a description of what happened. For child safety concerns, do not forward or redistribute suspected child sexual abuse material; tell us where it appeared. Read our standards at myrippple.com/child-safety.

Your account. Your choices.

Request account or data deletion · Read our privacy policy · Child safety standards